PsycheSystems.com

Customer comments about Support at Psyche

"The support from Psyche is fantastic, and their training is second to none. I love working with these people. I had a database error, and they were on it within an hour."

"The support we receive from Psyche is excellent. We get almost immediate responses and reasonable resolution of our problems and requests for bug and error fixes. Overall, we find that problems are resolved usually within four hours. The support people are actually proactive and will contact us once a problem is resolved to see that we are satisfied with how it was resolved. This is very unusual in the healthcare industry."

"The support we receive is excellent. The people we reach are qualified and knowledgeable, not only of their product but how an anatomic pathology department operates. This allows us to call in even complex problems one time and report them quickly. The people we deal with understand these problems and are able to resolve them, usually within 24 hours. Routine problems are often resolved within three to four hours. When we have to leave a message, support usually gets back to us within three to four hours. The support staff members we deal with treat us in a very professional, courteous manner, and we definitely feel we get our money’s worth."

"I particularly like Psyche’s responsiveness. Because they are a small company, they give us immediate response to issues, questions, and customization requests. For example, if we want a modification to the software, Psyche listens to us immediately. The owner of the company will work on the actual reprogramming to do a customization for us. All we have to do is tell them that it is something we actually need, and they get started on the project."

"Psyche answers when we call and responds very quickly to requests we put in. If we have a problem, we often have a fix immediately. I have worked with Cerner, which is a huge company. Cerner was really good at what they did, but they did not provide the same service we get with Psyche."

"I really like that Psyche is really hands on with their service. If I pick up the phone, they are right there. I don't ever have to wait hours and hours for them."

"If we encounter any problems with Psyche WindoPath, we are able to contact them directly and get the help we need. They are very knowledgeable of the system and capable of helping us. The times we contact them are few because this system is so stable."

"The support we receive is very rapid and efficient. The staff we deal with is knowledgeable, professional, and very responsive. They are well trained and know the system and an anatomic pathology environment; thus, they are able to understand our problems and resolve them quickly. Most problems are resolved within four hours, and even complex problems seem to be solved between eight and ten hours. When we do have to leave a message, our callbacks are usually within two hours. We are definitely receiving the support we are paying for."